ITIL 5 Foundation Training

ITIL (Version 5) is the latest evolution of the global framework for IT and digital service management, officially launched in early 2026. ITIL is no longer an acronym for "IT Infrastructure Library"; it is redefined as a framework and best-practice guide for managing digital products and services.

Why a new version?

Business and the role of IT have changed considerably since ITIL 4 was published in 2019: growing complexity, the rapid emergence and adoption of AI, and closer attention to the human dimension of technology.

Key changes

1. An integrated, end-to-end framework. ITIL (Version 5) provides guidance across the whole organisation, from leadership and strategy down to day-to-day operations, helping teams collaborate more effectively, align their priorities and create value consistently, in stable environments as well as during transformation.

2. AI-native and ready for complexity. The framework offers a structured approach to adopting AI responsibly, covering risk assessment, opportunity identification and appropriate governance. Automation is positioned as a key lever for faster delivery and better-informed decisions.

3. Integrated management of digital products and services. ITIL 5 strengthens the connection between strategy, transformation, products, services and user experience, covering the full digital life cycle from discovery and design through delivery, support and continual improvement.

4. Experience at the heart of value. User and customer experience is now central to value co-creation, and employee experience is recognised as a predictor of customer experience.

5. Continuity with previous versions. ITIL (Version 5) incorporates the proven concepts and models of ITIL 4 and earlier versions, including the service value system and the guiding principles. Existing certifications and knowledge remain fully valuable.

Certification structure

ITIL 5 introduces a clear capability-based certification model: ITIL Foundation (Version 5) as the entry point, then ITIL Practice Manager, ITIL Managing Professional, ITIL Strategic Leader and ITIL Master.