Atypix
CertificationAccredited by PeopleCert

ITIL 4 Foundation Training

26 hours
Max 16 participants

$1,828

Exam fee EXCLUDED

Dates being scheduled

ITIL 4 Foundation
PeopleCert
ITIL® 5

About this certification

The ITIL 4 Foundation certification is designed to provide participants with an understanding of key concepts in IT service management (ITSM) and the ITIL framework. This training equips individuals with the foundational knowledge necessary to enhance IT services within an organization. 

Throughout this course, participants will explore best practices in service management, including value creation, risk management, and continuous improvement. The focus is on the ITIL service model, guiding principles, and service management dimensions. 

This training is aimed at IT professionals, service managers, project leaders, and anyone looking to become familiar with ITSM best practices. By the end of the training, participants will be prepared to take the ITIL 4 Foundation certification exam. 

Learning objectives

  • Understand the key concepts of service management: value, products and services, stakeholders and value co-creation
  • Master the seven ITIL 4 guiding principles and apply them to concrete situations
  • Understand the four dimensions of service management
  • Position the service value system (SVS) and the service value chain
  • Know the purpose and key terms of the ITIL 4 practices: incident, problem, change and service request management
  • Prepare for the ITIL 4 Foundation certification exam (PeopleCert)

Target audience

  • IT professionals looking to enhance their knowledge of service management
  • IT managers and service managers
  • Project managers involved in IT service management
  • ITSM and digital transformation consultants
  • System and network administrators
  • Support analysts and helpdesk technicians
  • Anyone aiming to obtain the ITIL 4 Foundation certification

Prerequisites

No strict prerequisites are required, but a basic understanding of IT service management concepts is an advantage.

Skills acquired

  •  Understand key ITIL concepts and their application in service management 
  •  Identify various service management practices and their usefulness 
  •  Apply ITIL guiding principles to enhance service value 
  •  Collaborate effectively with stakeholders in service management 
  •  Prepare for the ITIL 4 Foundation certification exam 

Training programme

  1. Introduction to ITIL 4 
  2. History and evolution of ITIL 
  3. Objectives and benefits of ITIL 4 
  4. Key Concepts in Service Management 
  5. Value creation and outcomes 
  6. Stakeholders and engagement 
  7. The Four Dimensions of Service Management 
  8. Organizations and people 
  9. Information and technology 
  10. Partners and suppliers 
  11. Value streams and processes 
  12. Service Management Practices 
  13. Incident, problem, and change management 
  14. Service level and continuity management 
  15. Continual improvement 
  16. Exam Preparation for ITIL 4 Foundation 
  17. Sample exam questions 
  18. Success strategies 

Frequently asked questions

Who is the ITIL 4 Foundation training for?
IT professionals looking to enhance their knowledge of service management · IT managers and service managers · Project managers involved in IT service management · ITSM and digital transformation consultants · System and network administrators · Support analysts and helpdesk technicians · Anyone aiming to obtain the ITIL 4 Foundation certification
What are the prerequisites for the ITIL 4 Foundation training?
No strict prerequisites are required, but a basic understanding of IT service management concepts is an advantage.
How long does the ITIL 4 Foundation training last?
The ITIL 4 Foundation training represents 26 hours of guided instruction, delivered by an accredited trainer in Montréal or remotely.
What skills does the ITIL 4 Foundation training build?
Understand key ITIL concepts and their application in service management · Identify various service management practices and their usefulness · Apply ITIL guiding principles to enhance service value · Collaborate effectively with stakeholders in service management · Prepare for the ITIL 4 Foundation certification exam
Which body issues the ITIL 4 Foundation certification?
The certification is issued by PeopleCert. Atypix is an accredited training organisation and has been preparing candidates for this exam from Montréal.

Testimonials

“Le cours est à la fois captivant et interactif. De nombreux tests sont intégrés pour évaluer l'acquisition des connaissances. Par ailleurs, il favorise des échanges riches et constructifs entre les étudiants et le formateur. Très heureuse d'avoir pu suivre cette formation.”

Bineta Aissa HANN

“Atypix dispose d'excellents formateurs. Ils vous apportent réellement des conseils professionnels et des trucs et astuces concrets pour passer la certification PSM. En plus de cela, leur gentillesse vous donne un grand sourire tout en travaillant pour faire le travail. Je les recommande fortement!”

Amath DIACK

“Waouh!! Je suis impressionné par la qualité de la formation et la Façon que le formateur arrive à capter l'attention des étudiants durant toute la durée du cours!!!”

Mamadou DIOP

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In person at our offices, or remotely.

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