Certification
Managing Conflict Effectively - TKI (by Tam-Tamal) Training
30 hours
Max 8 participants
$437
Dates being scheduled
About this certification
The training "Effectively Managing Conflicts - TKI (by Tam-Tamal)" is designed to help participants understand and manage conflicts constructively. Based on the Thomas-Kilmann model (TKI), this training provides tools and techniques to identify conflict management styles and develop strategies tailored to each situation.
The main objective is to enable participants to recognize their own conflict behaviors and understand those of others. This will allow them to adopt a more collaborative approach, fostering harmonious and productive relationships, both at work and in their personal lives.
This training is aimed at managers, team leaders, human resources professionals, and anyone looking to improve their conflict management skills. Participants will benefit from practical exercises, role-playing scenarios, and feedback sessions to reinforce their learning and confidence in conflict resolution.
Learning objectives
- Understand the nature of conflict, its causes and its consequences at work
- Discover the Thomas-Kilmann model and its five conflict-handling styles
- Identify your own dominant style through the TKI self-assessment and measure its effects
- Choose the style that fits each situation instead of reacting on reflex
- Apply concrete techniques for de-escalation, negotiation and communication under tension
- Build a personal action plan to turn disagreement into collaboration
Target audience
- Managers and team leaders looking to improve conflict resolution within their teams
- Human resources professionals involved in mediation and interpersonal relationship management
- Project managers and Scrum Masters dealing with tensions in collaborative environments
- Consultants and coaches supporting organizations in managing group dynamics
- Anyone working in a team setting and aiming to enhance conflict management and interpersonal communication skills
Prerequisites
No specific prerequisites, but professional experience in a team environment is recommended. A willingness to learn and improve interpersonal skills is essential.
Skills acquired
- Identify and understand different conflict management styles
- Apply de-escalation and conflict resolution techniques
- Communicate effectively in conflict situations
- Adopt a collaborative and constructive approach to disagreements
- Develop a personal action plan to enhance conflict management
Training programme
- Introduction to Conflicts
- Understanding the nature of conflicts
- Causes and consequences of conflicts in the workplace
- TKI Model (Thomas-Kilmann)
- Presentation of the five conflict management styles
- Self-assessment of personal conflict management style
- Conflict Management Strategies
- Techniques to de-escalate conflicts
- Approaches to foster collaboration and negotiation
- Role-Playing and Practical Exercises
- Conflict scenarios to resolve in groups
- Feedback and analysis of applied strategies
- Developing a Personal Action Plan
- Creating a plan to apply acquired skills in everyday situations
Frequently asked questions
- Who is the Managing Conflict Effectively - TKI (by Tam-Tamal) training for?
- Managers and team leaders looking to improve conflict resolution within their teams · Human resources professionals involved in mediation and interpersonal relationship management · Project managers and Scrum Masters dealing with tensions in collaborative environments · Consultants and coaches supporting organizations in managing group dynamics · Anyone working in a team setting and aiming to enhance conflict management and interpersonal communication skills
- What are the prerequisites for the Managing Conflict Effectively - TKI (by Tam-Tamal) training?
- No specific prerequisites, but professional experience in a team environment is recommended. A willingness to learn and improve interpersonal skills is essential.
- How long does the Managing Conflict Effectively - TKI (by Tam-Tamal) training last?
- The Managing Conflict Effectively - TKI (by Tam-Tamal) training represents 30 hours of guided instruction, delivered by an accredited trainer in Montréal or remotely.
- What skills does the Managing Conflict Effectively - TKI (by Tam-Tamal) training build?
- Identify and understand different conflict management styles · Apply de-escalation and conflict resolution techniques · Communicate effectively in conflict situations · Adopt a collaborative and constructive approach to disagreements · Develop a personal action plan to enhance conflict management
Testimonials
“Le cours est à la fois captivant et interactif. De nombreux tests sont intégrés pour évaluer l'acquisition des connaissances. Par ailleurs, il favorise des échanges riches et constructifs entre les étudiants et le formateur. Très heureuse d'avoir pu suivre cette formation.”
Bineta Aissa HANN
“Atypix dispose d'excellents formateurs. Ils vous apportent réellement des conseils professionnels et des trucs et astuces concrets pour passer la certification PSM. En plus de cela, leur gentillesse vous donne un grand sourire tout en travaillant pour faire le travail. Je les recommande fortement!”
Amath DIACK
“Waouh!! Je suis impressionné par la qualité de la formation et la Façon que le formateur arrive à capter l'attention des étudiants durant toute la durée du cours!!!”
Mamadou DIOP
Upcoming sessions
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$437
Dates being scheduled